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Marshon312
1st Topic

2 Messages

Friday, September 6th, 2024 4:35 PM

Closed

Login Loop

I cannot sign in to see if my order for new customer internet has been placed. I have tried resetting my password, clearing cache and cookies and a computer reboot. When I do manage to "sign in" it brings me back to the front page and asks me to sign in again.

Question

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Updated 

8 months ago

39

3

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XfinityAdrienne

Official Employee

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1.3K Messages

8 months ago

Hey there, Marshon312! Thank you so much for taking the time to reach out to us here on Xfinity Forums. I am very sorry to hear about the troubles with logging to confirm the order. Typically, it can take up to 24 hours for the system to fully generate the new accounts. How did you submit your order?

 

2

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Marshon312

2 Messages

@XfinityAdrienne​ Hello!

I submitted my order on a computer with my Xfinity account. However, after hitting submit and the loading screen, it brought me back to the front page with no confirmation and being signed off of my account. I have no indication via email that the order was properly submitted.

8 months ago

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

We can try checking the system to see if anything has come up at the address yet as well. If not, we can assist with setting up the account, though we may want to wait to make sure it doesn't populate an account twice. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ax0d7m

1 Message

8 months ago

I'm having this exact same issue. Signed up for service, got as far as entering my auto-pay/bank account info and hitting submit. It immediately logged me out, no confirmation.

Now, if I try to sign in using the XFinity ID/email, it instantly signs me out. If I try to re-sign up for service, I get tons of errors and every time I need to, I can't log in using the email/Xfinity ID.

I have emails saying "Your Xfinity ID is now linked to another Xfinity Account" despite not having any other accounts. I believe this is part of the issue. PLEASE HELP! The forums are full of people experiencing this issue.

1

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XfinityMarcos

Official Employee

 • 

2.4K Messages

Hello user_ax0d7m, I'd love to help more with that new account and login loop issue you're seeing. I will need to confirm the Xfinity ID you created and research if an account was created, so we'll need to proceed in a DM. I've gone ahead and replied to your DM and look forward to working with you more. As a friendly reminder for next time, please wait to send a DM until being requested by an official employee. Unsolicited DM's are a violation of our Forum Guidelines. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

8 months ago

Thanks again for working with our team to get your account taken care of. If you ever have questions in the future, please feel free to create a new post. 

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