Visitor
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1 Message
Login loop
I was watching programs on the computer and laptop but I kept using the loop to log in both the username and password are login correct but why does not load up to watch Xfinity stream on desktop and laptop because of an issue for login loop over and over and over again on both devices.
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there, @gamez-jose. Thank you for creating a post. Just to clarify, you are having issues logging in to the Xfinity Stream website because when you log in, it continues to loop on the login screen? May I ask what type of troubleshooting you have done? Have you cleared your cache and cookies?
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Sarah100
Visitor
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1 Message
3 years ago
This is the same answer I get over and over. Clearing cache and cookies doesn’t change anything. This problem has persisted for over a year. It would be nice if an Xfinity engineer looked into this and fixed it.
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wakejr
Visitor
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1 Message
3 years ago
I am unable to login to the xfinity mobile app. When I try, the app directs me to a mobile browser that indicates that I am already logged in and presents a "continue" button. When I click on the button, it redirects me to the same page. I have tried logging in on Android and iPhone. I disabled the Chrome browser to force the app to use a different browser and had the same experience. I have no problem logging into my xfinity account on the computer or phone, however, xfinity directs me to the app whenever I attempt to activate internet service. I have tried clearing browser cache and following prompts through the link provided. I tried linking my account as well. I've been waiting a few hours for a response back from customer service via phone and text and the automated assistance does not present any solutions to assist.
Its astonishing to me that something as fundamental as activating internet service requires an app and even more astonishing that the login experience with that app would be so critically flawed without responsive support. Xfinity was quick to bill me for the service and never ceases to market and "recommend" endless services but is absent and distant when I try to get support. I can pick up the phone now and get in contact with someone who wants to sell me something but have been waiting hours for help with getting those products activated.
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Jbchemmie
Visitor
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2 Messages
3 years ago
I too is experiencing same problem as @wakejr I'm one week new to Comcast I was on the phone with the Comcast service technician they had me change my password three times I even tried it on four devices three Android devices and one iPhone and still the same problem they try to charge me for a technician to come out because I can't order a technician to the app and I'm like listen to what y'all saying like I'm calling y'all because I can't use the app so why would y'all try to charge me if I can't use the app so they finally waved it and send a technician out for free he was able to activate my service but could not fix the mobile app because he too was also stumped on the app he even tried changing the passwords as well and have the same problems on multiple devices to the point that he don't want to admit it but me already knew that it's not me or my devices is something wrong with the service on the app itself.. I still don't know what Comcast have to offer on this purple app because I don't even know what it looks like on this video I provided that I upload on my Google photos to share This is all I get out of the app but at least I got my internet service though
https://photos.app.goo.gl/uvAi9v3FBXQb3ABv5
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user_307a84
Visitor
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3 Messages
3 years ago
I am also having a similar login loop issue. I cannot login to the app at all since I cannot proceed past entering my password, which it will keep asking for. I can login to the website on an internet browser, but run into the login loop if I try to access my account page. I have tried clearing my cache/history, as well as using my phone number to try to create a new account, which was a solution for someone on another forum post. I created this account in the process of ordering internet service, which seems to be the case for some others with this problem. Has anyone figured this out?
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Achilles_Zeal
Visitor
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2 Messages
3 years ago
Same problem. Infuriating. Clearing cache, cookies does nothing. Attempts to use the app lead to a request for login. Following through opens a browser interface where you can log in. Log in appears successful (using email address, user name, phone number all), but is not acknowledged by the app. The app continues to request login - use of the app is impossible.
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