Visitor
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2 Messages
Login loop
Just like the other 2309 users (based on searching for login loop on this forum), I am also experiencing a login loop with the app and the website as well.
Symptom: the application goes back to the login screen after logging in, asking for login information again.
The website first says Hmm, could not load the page, please reload, then I reload, then it kicks me out and asks to log in again
Here is what I have tried so far (and did not work):
Log in from the App (Android, on WiFi)
Log in from the App (Android, on LTE)
Log in from the App (iPhone)
Log in from the App (iPhone, LTE)
Log in via the Website (Chrome)
Log in via the Website (Edge)
Both of the above did not work :(
Could someone suggest a way to move forward?
Thanks!
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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CCMichelle
Problem Solver
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788 Messages
3 years ago
Thanks so much for taking the time to reach out to us regarding your issues logging into the app. I truly appreciate you providing all of the steps that you have already attempted to resolve this issue and I appreciate you taking the time to go through. I know how frustrating this can be especially with all of the wonderful self help options that we have available on our app such as our internet troubleshooting options where if you have a service issue you can test the connection and it will provide you with steps to assist in resolving any issues. Are you only experiencing this issue with the app or do you have the same issue when attempting to log into my account from the website?
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CCEthan
Official Employee
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1.4K Messages
3 years ago
I am glad the create ID page worked for you! Reach out if you need anything else!
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user_73b896
Visitor
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1 Message
3 years ago
Apparently this is still an issue, I my self have been having issues on my home pc but not my cell phone... i log in, it brings me to the beta site [https://customer.xfinity.com/?beta=1] since I have both xfinity and mobile to show me both my bills but when I click "Go to Billing" for my xfinity it tries to bring me to the old bill area [https://customer.xfinity.com/#/billing] the page loads except the central panel which shows your info the circle with 3 dots appears thinks for a moment then times out and drops me back to the [https://login.xfinity.com/login?r=comcast.net&s=oauth&continue=https%3A%2F%2Foauth.xfinity.com%2Foauth%2Fauthorize%3Fclient_id%3Dmy-account-web%26prompt%3Dlogin%26redirect_uri%3Dhttps%253A%252F%252Fcustomer.xfinity.com%252Foauth%252Fcallback%26response_type%3Dcode%26state%3Dhttps%253A%252F%252Fcustomer.xfinity.com%252F%2523%252Fbilling%26response%3D1&client_id=my-account-web&reqId=2f137c6e-e65e-435c-a630-3dfad083a0fd&forceAuthn=1]
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