Visitor
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1 Message
Locked out after attempts to verify
We were locked out of being able to purchase after 3 failed attempts (we were uploading my wife's ID at first, as she is an authorized account manager and your website's user roles say that account managers can purchase). They told us we would be locked out for an hour and it would reset, but this did not happen. We then were told to wait 24 hours. We waited 24 hours and it still didn't work. Please reset our ability to purchase.
XfinityJeniece
Official Employee
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4.5K Messages
5 hours ago
Hey there, @user_71713g, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help with purchases on your account. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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