live chat re bill

This was the most frustrating encounter I have had for a long time. My bill was incorrect, I could not get into my account, the offer to text me showed a totally different phone #; to email me showed a totally different email address, my bill was totally wrong, and the live chat was the stupidest response activity. At the end, the robot showed my correct ID and pswd, but I signed off, not wanting or trusting anything that was happening with this encounter. Are there any people who might be able to help????

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XfinityPeterH

Official Employee

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2.8K Messages

2 hours ago

user_p481ip Thank you for sharing your experience with us. We are here for you for. Since we need to gather personal information we will continue to work with you in our DM. Please send us your full name and complete address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_p481ip

live chat re bill

XfinityPeterH

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