Visitor

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3 Messages

Tuesday, July 22nd, 2025

Live agent

How do I reach a live agent?

Oldest First
Selected Oldest First

Official Employee

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3K Messages

3 days ago

Greetings, user_acivwt! Thanks for taking the time out of your day to reach out! Our team is here and happy to assist you! What concern are you having with your account or service? 

Visitor

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3 Messages

That didn’t answer the question……

how do I contact a live agent, not useless bot runaround 

Official Employee

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3K Messages

I am a live agent from our Digital Social Media team, user_acivwt. We can assist you with your concerns right here. We also have our live chat agents at the Xfinity Assistant or phone agents at 1-800-XFINITY (1-800-934-6489). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

How do I get a live agent through xfinity assist?

Official Employee

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3K Messages

You would sign in and select the options related to your concern, user_acivwt

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

5 hours ago

I need to talk to a live agent please!!!

Official Employee

 • 

1.5K Messages

user_vhovlh Hello, how can we be of assistance today?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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