AhnzoVincente's profile

New Poster

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2 Messages

Wed, Jul 7, 2021 11:11 PM

Link to EBB Application leads to nowhere

I see I'm not the only one. I got an email this morning from Xfinity stating I may be eligible for the EBB program.

I applied and the National Verifier approved me because of my Medicaid and income status. I have an application ID as well.

However when I go to https://www.xfinity.com/learn/internet-service/ebb and go to step 3: I click on Start EBB Application. But when I click on it, it just takes me to a blank loading page. After that sits there for a few minutes, it just takes me to a 'Review my Order' page. It then lists it as:

Monthly Charges: Your Xfinity Plan (amount I pay)

Added to your plan: Equipment and Services

EBB APPLICATION IN PROGRESS $0

Order Summary

I got no application page from Xfinity. I am an existing customer since 2018 and have Performance Internet with Extreme. As far as I am aware I do not have internet essentials. I do not subscribe or pay for any other Xfinity services. I do not rent an Xfinity modem as I use a device I own.

After clicking that link there was absolutely nowhere to input the ID number from the USAC Lifeline National Verifier.

Responses

Official Employee

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346 Messages

2 m ago

Hey there, @AhnzoVincente, thanks for reaching out through our Xfinity Forums platform regarding your EBB application. I would be happy to take a look at your application status to see what the status is! We definitely want to help get your application issues resolved any way we can. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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