AhnzoVincente's profile

New Poster

 • 

2 Messages

Wednesday, July 7th, 2021 11:11 PM

Closed

Link to EBB Application leads to nowhere

I see I'm not the only one. I got an email this morning from Xfinity stating I may be eligible for the EBB program.

I applied and the National Verifier approved me because of my Medicaid and income status. I have an application ID as well.

However when I go to https://www.xfinity.com/learn/internet-service/ebb and go to step 3: I click on Start EBB Application. But when I click on it, it just takes me to a blank loading page. After that sits there for a few minutes, it just takes me to a 'Review my Order' page. It then lists it as:

Monthly Charges: Your Xfinity Plan (amount I pay)

Added to your plan: Equipment and Services

EBB APPLICATION IN PROGRESS $0

Order Summary

I got no application page from Xfinity. I am an existing customer since 2018 and have Performance Internet with Extreme. As far as I am aware I do not have internet essentials. I do not subscribe or pay for any other Xfinity services. I do not rent an Xfinity modem as I use a device I own.

After clicking that link there was absolutely nowhere to input the ID number from the USAC Lifeline National Verifier.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

3.3K Messages

4 years ago

Hey there, @AhnzoVincente, thanks for reaching out through our Xfinity Forums platform regarding your EBB application. I would be happy to take a look at your application status to see what the status is! We definitely want to help get your application issues resolved any way we can. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

forum icon

New to the Community?

Start Here