walt8946's profile

New Poster

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1 Message

Tue, Jul 14, 2020 1:00 PM

Link an account

I have three accounts with you, one for my business one for my daughter, and the most recent one I added for our residence.  I have been trying to set up this account to access for over a month.  Two weeks ago I was on the phone with one of your representatives for an hour, and at the end of the conversaqtion was told the issue would be resolved within 24 hours.  It's now been another 2 weeks. I am withholding payment until you  resolve this issue, and you may be in jeapordy of losing the other two accounts as well.  Please resolve my seemingly simple request.

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ComcastJonathan

Official Employee

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839 Messages

9 m ago

Hi there @walt8946 

 

Are you able to follow the instructions located here to link your accounts?

https://www.xfinity.com/support/articles/link-separate-xfinity-accounts-in-my-account

 

If you're still having issues after attempting that you can click on my name and private message me.

 

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