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user_6ec9ph
1st Topic

Visitor

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1 Message

09/05/2026 4:09 PM

Keep One, Cancel the Other

I receive automatic payment text for both addresses. When I log into my account, it only shows one. Regardless, I need to cancel one, but the one I need to cancel does not show up when I login to my Xfinity account. 

Question

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Updated 

5 hours ago

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XfinityAirelle

Official Employee

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3.5K Messages

5 hours ago

 

user_6ec9ph Hi there! Our team is happy to help with your request. 
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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