Contributor
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78 Messages
It is 6.47 CST on a Sat night.
It I Saturday night and there is no one to answer the phone at Comcast. There is a message about security and gives an 888 number that is not in use!!! I received and email this morning that a secondary user had changed password. In the email it said to call Comcast. I thought it was my son off at college so did not think much about it until this evening when my wife stated she was having email problems. I tried logging into Outlook with the new password I set after the Breach. It was the one that was changed so I had to change it again! Now I am trying to contact comcast as I am going to disconnect my services after 20+ years as they don't take security seriously and definitely have no customer service of any kind. I tried several options on the phone tree and they all went to a number that said we are closed for the holidays!! It is January the 6th!!
XfinityJeniece
Official Employee
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2.5K Messages
11 months ago
Hey there, @Aceq2jot thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity email account. We definitely take account security very seriously here at Xfinity, and we would be happy to help you with any account concerns. Were you able to reset your password again on your email account? Here is a link with the details to resetting your password, https://www.xfinity.com/support/articles/changing-or-resetting-your-password.
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XfinityJeniece
Official Employee
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2.5K Messages
11 months ago
We do not want to lose you as a customer, and I am happy to hear you were able to get the password reset! I would recommend reaching out at www.xfinity.com/dataincident for more information regarding the incident, or you can call our team directly at 1-888-799-2560. They are available 24 hours a day, seven days a week. They will be happy to answer any question you might have. Please let us know if you have any additional questions.
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