Aceq2jot's profile

Contributor

 • 

78 Messages

Sunday, January 7th, 2024 12:56 AM

Closed

It is 6.47 CST on a Sat night.

It I Saturday night and there is no one to answer the phone at Comcast. There is a message about security and gives an 888 number that is not in use!!! I received and email this morning that a secondary user had changed password. In the email it said to call Comcast. I thought it was my son off at college so did not think much about it until this evening when my wife stated she was having email problems. I tried logging into Outlook with the new password I set after the Breach. It was the one that was changed so I had to change it again! Now I am trying to contact comcast as I am going to disconnect my services after 20+ years as they don't take security seriously and definitely have no customer service of any kind. I tried several options on the phone tree and they all went to a number that said we are closed for the holidays!! It is January the 6th!! 

Official Employee

 • 

2.5K Messages

11 months ago

Hey there, @Aceq2jot thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity email account. We definitely take account security very seriously here at Xfinity, and we would be happy to help you with any account concerns. Were you able to reset your password again on your email account? Here is a link with the details to resetting your password, https://www.xfinity.com/support/articles/changing-or-resetting-your-password. 

Contributor

 • 

78 Messages

Yes, for a Second time I have had to reset my wife's password. But the fact that I received a message to contact Comcast and there was no one to respond to the fact it happened. Thankfully they just ran Quantum Fiber in my area and their internet prices are much better and Comcast's response of having no one available after a Major data breach is not funny. I have been a Comcast customer for over 20 yrs. They have lost me as they are overpriced now, and they provide no sense of security especially after they told me my account was compromised!!!

Official Employee

 • 

2.5K Messages

11 months ago

We do not want to lose you as a customer, and I am happy to hear you were able to get the password reset! I would recommend reaching out at www.xfinity.com/dataincident for more information regarding the incident, or you can call our team directly at 1-888-799-2560. They are available 24 hours a day, seven days a week. They will be happy to answer any question you might have. Please let us know if you have any additional questions. 

Contributor

 • 

78 Messages

I think it is a bit late to bolt the stable door after the horse has left.

Official Employee

 • 

1.6K Messages

@Aceq2jot Please contact our team at the contact number we provided in our previous message if you have additional questions or concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

78 Messages

Let us sweep it under the rug!!!

Contributor

 • 

78 Messages

@XfinityBenjaminM​ So I called the number listed above. All they can tell me is about the data breach and nothing else. The account where the password was changed had two factor authorisation in place after the notification of the breech. No one at the outside company knows anything technical or what may have happened so the bounced me back to Comcast. So I called and waited 25 min old hold because Comcast messed up. I finally hung up as my time is more valuable than dealing with level one people who are clueless.

(edited)

Expert

 • 

31K Messages

@Aceq2jot​ 

Yet you were able to access Corporate employees here.....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

forum icon

New to the Community?

Start Here