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diggity_diggity
1st Topic

4 Messages

Monday, October 2nd, 2023

Closed

Issue since installation

I can't access my xfinity account ever since installation I continously get kicked from the xfinity page whenever I try. Any tips/tricks?

Question

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Updated 

2 years ago

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XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

@diggity_diggity That's very strange. Do you get an error message?

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diggity_diggity

4 Messages

Hey @XfinityJoshuaG , 

No I don't get any error messages it just takes forever to load then I see my account for a split second and then throws me out.

2 years ago

0

diggity_diggity

4 Messages

Actually let me correct that, it's after I login and select any other option present such as billing or my account that it takes forever to load I see it for a breif second then it throws me out 

2 years ago

0

ccRuben

Retired Employee

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729 Messages

Are you experiencing the same issue on the Xfinity app? Have you already tried clearing any cache and cookies on your browser? 

2 years ago

0

diggity_diggity

4 Messages

@XfinityRuben yes cleared cache and cookies and attempted the process on pc and mobile no luck 

2 years ago

0

XfinityAirelle

Official Employee

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2.8K Messages

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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2 years ago

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