Visitor
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4 Messages
Issue logging into new Account
Whenever I try and log into my newly created account I get an error ("Hmm, the page didn't load correctly") when it tries to go to the account page. After looking some things up it appears i might have not created an Xfinity ID, but when I try and make one it says it doesn't match our records. Is there any way I can get this fixed? Or have the account removed so I can attempt to make another?
Accepted Solution
XfinityJaxie
Official Employee
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292 Messages
3 years ago
Okay, thank you. Since you are not sure if you created one, this link Let's find your Xfinity ID will help confirm if you created one. It will look it up some Xfinity account information to help locate the username.
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