Issue logging into new Account

@XfinityNicki​ 
I tried putting in the address of my new place and it says "We dont recognize that address, please try again."

The order did not go through. Let's do an address check first and see what the best plan is. Can you direct message your name and address? 

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@XfinityNicki I went and clicked on the link below it stating it wasnt my home connection and put in my phone number. It sent me a code, but when i entered it , it said "This Information does not match our records"

It can't match because you don't exist in the system. Go ahead and send a direct message.