Contributor
•
70 Messages
Is there an issue accessing the Data Usage page?
Good Day! When I go to https://customer.xfinity.com/#/devices#usage and login, it hangs and eventually logs me off. There are no ad blockers or such in place. I was happily using the Xfinity app until now, but you pulled it from my phone saying the phone was too old (2021, Android 11). Can you lend me a hand and, no, I don't need a new phone. Thank you.
XfinityDemitrius
Official Employee
•
2.8K Messages
8 hours ago
Hey @prove. Thank you for visiting our official Xfinity Forums Community support page. We provide a variety of ways to view the Xfinity Internet data usage. We recommend visiting our 'Check your Xfinity Internet and Mobile data usage' support page.
If you are experiencing issues with the website, you may need to clear the cache/cookies/data on the web browser. For troubleshooting purposes, could you also try to open using an InPrivate or Incognito browser mode? Steps can be found on our 'Open private or incognito windows in your web browser' support page.
Please let us know how it goes.
0
0