Internet order did not go through after submission

I ordered new internet service a few days ago. I went through the steps confirming my email and even putting in my credit card number, but after pressing the final submit button, the confirmation page never loaded and I never received a confirmation email. This was a few days ago as I waited to see if maybe it would take a little longer to go through, but it never did. I can log into my account but upon clicking anything it immediately logs me out. 

I see that this issue has been posted about multiple times in the last year. Any fix?