Internet and phone contract coming to an end

My promotional period for Internet and Home phone ends May 8. If my bill is to increase I wish to cancel services so I don't incur a new bill. If there are other options available please let me know.

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XfinityFrank

Official Employee

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2.2K Messages

2 hours ago

Hi there, @user_c8b21c. Thanks for reaching out to us here on the Community Forum. I see we have an open private conversation in progress with you. Could you return to it, so we can continue? Thanks!

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user_c8b21c

Contributor

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52 Messages

The open conversation said I was using the wrong method. Can you discuss my account now?

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1 hour ago

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@user_c8b21c, we provided education on the forum rules and offered assistance. The last thing we mentioned was authentication to access the account to proceed. We can certainly work with you in private chat.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_c8b21c

Contributor

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52 Messages

if you need to send me a verification code please send via email

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1 hour ago

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user_c8b21c

Internet and phone contract coming to an end

XfinityFrank

user_c8b21c

XfinityFrank

user_c8b21c

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