Visitor

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1 Message

Tuesday, May 5th, 2026 6:43 PM

internet and email

I am lost - email not accessible - too many new passwords. Need to talk with person

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Official Employee

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2.6K Messages

4 hours ago

Hey @user_qyic08, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can help you gain access to your Xfinity Email. We are unable to make any changes on our end, but rest assured we do have some support and help articles that can help guide your way. 

Do you know if your Xfinity Email is currently active? You can quickly verify your Xfinity Email status by visiting our 'View your Xfinity Email account status' support page. You can also learn more about our email policy on our 'Xfinity Email activity policy' support page.

Do you know what your Xfinity Email ID is for login? If you happened to have forgotten your Xfinity Email, you can discover it by visiting our 'Find your Xfinity ID' support page. 

Did you happen to forget the password to log in to your Xfinity Email? Password recovery is easy and simple by following the steps on our 'Reset your Xfinity ID password' support page. 

If you happened to have transitioned your Xfinity Email to Yahoo! Mail, you would need to visit the Yahoo! Mail email web portal in order to continue accessing your Xfinity Email address. You can learn more by visiting our 'Upgrade your comcast.net email experience to Yahoo Mail' support page.

Please let us know if you have any additional questions.

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