Immediately logged out of account after signing in

Desktop Xfinity.com website --> click login --> briefly shows purple oval (logged in) --> automatically logged out.
I am unable to access my account.

I have tried:

- multiple different browsers

- fiddle with cookies / privacy settings / extensions

- Update OS

Responses

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Selected Oldest First

CCAntoine

Retired Employee

•

1.4K Messages

2 years ago

Thanks for reaching out, user_3bvtyr. When did this start happening?

5

0

U

user_3bvtyr

3 Messages

I've never been able to stay logged in successfully. This started happening a few days ago. I am a new customer.

2 years ago

0

Hi there, @user_3bvtyr I'm truly sorry for the inconvenience this is causing you! We'll get to the bottom of this! When you say that you are not able to stay logged in, does it loop back to the log in page? Are you getting any type of error? Are you logging in with the correct username and password?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_3bvtyr

3 Messages

yes details being entered correctly. successful login, then loop back to the white oval or "sign in" in the top right. No error provided. Simply back to the xfinity home page.

2 years ago

0

U

user_et203q

1 Message

I am having the same issue and need assistance

2 years ago

0

XfinityKei

Official Employee

•

2.3K Messages

Hi @user_et203q I’m sorry to hear you'e having issues with staying logged in. We have received your live chat and will continue to assist you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

CCAntoine

Retired Employee

•

1.4K Messages

2 years ago

Gotcha! I'd like to take a look at your account to see what I can find. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Sign-In and Account Management

user_3bvtyr

Immediately logged out of account after signing in

CCAntoine

user_3bvtyr

XfinityRichard

user_3bvtyr

user_et203q

XfinityKei

CCAntoine

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