Visitor
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1 Message
I'm moving so I want to transfer my account to my roommate.
As described in the title. I tried to find the option to contact customer service; posting on the customer service forum is the only way I found.
Visitor
•
1 Message
As described in the title. I tried to find the option to contact customer service; posting on the customer service forum is the only way I found.
XfinityJeniece
Official Employee
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3K Messages
2 days ago
Hey there, user_mywvhe, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account ownership. If you can, please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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