Wed, Dec 2, 2020 2:00 PM
I get the please contact us.... I'm paying $250 a month and I'd like the option of changing my package around if I feel like it
2 m ago
10 m ago
Many of us are having the same problem. I want to view the available offers on line, in writing, not a rep trying to up sell me at every point.
next step will be a complain to my state's Attorney General's office.
I have been having the same issue for months. This has got to end.
I have tried to use the online option, and all I get are error messages. Trying to call led me to a loop of "promotional offers" and no option to speak to anyone about my TV package (but I can get a referral to someone to help me with whatever addiction I might have). I was only going to change my package, but now I feel like I need to go with a whole new provider.
Hello and Happy Tuesday, user_7ac0eb! I'm truly sorry to hear about your experience when trying to update your package as this is never what we want our valued customers to go through! Our team can help correct this all for you right here on this platform
To get the ball rolling on this process, please send us a private chat message by following the process that our very own Communities Expert, BruceW so graciously outlined here:
Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!