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user_4e3rzl
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5 Messages

Thursday, January 18th, 2024 7:09 PM

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I signed up for new services, but I didn't get a confirmation and now I can't sign in

I try to sign in to see my account, but the page never loads. I tried the new ID thing, it still doesn't work. I need to make sure my order went through. I've been on hold on the phone for ten minutes. 

Question

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Updated 

1 year ago

275

4

0

XfinityAdrienne

Official Employee

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1.3K Messages

1 year ago

Hey there, @user_4e3rzl! I am sorry to hear about the troubles with your access and looking into confirming your order. How did you sign-up for the services? It can take some time for everything to update, and usually is completed within 24 hours. Please let us know if you have any further questions or troubles. 

4

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user_4e3rzl

5 Messages

@XfinityAdrienne​ I signed up last night. We are moving soon and I really need a confirmation of my order. 

1 year ago

0

XfinityThomasB

Official Employee

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2K Messages

user_4e3rzl did you not receive an email confirmation? Typically, the first part of that process would be the email confirmation. That would allow you to then create your Xfinity user ID. Congrats on the move by the way! I love moving, just not the packing or unpacking parts lol 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4e3rzl

5 Messages

@XfinityThomasB​ I was able to set up an ID and password, but no email was sent confirming my order and I cannot log into the website. I was on hold for 30 minutes yesterday before I gave up

1 year ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Thank you so much for clarifying that for us, @user_4e3rzl! We would be happy to dig into the information with you, and ensure everything is active/pending with your account. Can you please send a DM to get started? 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_29y632

2 Messages

1 year ago

I'm having the exact same issue. Has this been fixed for you?

0

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user_4e3rzl

5 Messages

1 year ago

Yeah it wouldn't let me even sign in so I couldn't even get to that screen. 

0

0

user_4e3rzl

5 Messages

1 year ago

Nope. Worst customer service ever. 

1

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XfinityJeniece

Official Employee

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3.2K Messages

@user_4e3rzl thanks for reaching back out through Xfinity Forums. We would be happy to assist you with getting your new service set up. Are you able to reach out through Direct Message with the steps provided above? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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