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user_j8ngc9
1st Topic

3 Messages

Monday, November 25th, 2024 11:50 PM

I messed up and am beside myself!

I have kept 3 Xfinity email accounts since ending other services with Xfinity and they are very important to me. I did something over the weekend to 1) lose my primary account altogether, 2) switch one secondary account to primary, and 3) lose the my other secondary account. Have searched and searched online for help from Xfinity, have called the Xfinity # and tried chat but I keep running into a wall. Any ideas as to how I can get help? Thanks!

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1 month ago

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XfinityDemitrius

Official Employee

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1.4K Messages

1 month ago

Hey @user_j8ngc9, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.

 

With the Xfinity IDs, I would recommend visiting our 'View your Xfinity Email account status' support page where you can quickly and easily sign in to view the status of your Xfinity ID/Emails and see if they are still active. You can also learn about our Xfinity Email Activity page to see how to keep your Xfinity IDs active. 

 

If you happen to forgot your Xfinity IDs, you can visit our 'Find or change your Xfinity ID' support page which will guide you through the primary account and Xfinity ID Look Up Tool. 

 

Please give these a try and let us know if you were able to view the accounts.

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user_j8ngc9

3 Messages

Thank you SO much for reaching out. I am so nervous about this loss. I visited 'Find or change your Xfinity ID' and then customer.xfinity.com/settings/xid/uidemail -- but the only email accounts listed are the formerly-secondary-now-primary account and the backup personal email address (a gmail address). No sign of the other 2 accounts. I have all the Xfinity IDs and passwords, if that's any help.

(edited)

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1 month ago

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XfinityDemitrius

Official Employee

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1.4K Messages

I appreciate you taking a look @user_j8ngc9. With not being able to locate the Xfinity IDs using the methods above, we can try and see if we can locate them and the status. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name, complete service address (Including the city, state, and zip code), and ALL the Xfinity IDs that are in question which may assist us if the accounts are linked in any way, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_j8ngc9

3 Messages

One more thing. I'm still receiving emails to my "lost" secondary account on my iPad (it's the address used by my New York Times subscription), though that email address no longer shows up at Xfinity.  Not receiving emails sent to my original (now deleted) primary account that I've been using for probably over 27 years.

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1 month ago

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XfinityRay

Official Employee

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2.3K Messages

Thank you for sharing where you are and aren't seeing emails, user_j8ngc9. We will get to the bottom of this. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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