Visitor
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1 Message
I keep getting the error message "Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later."
Whenever I try to access my account information, I get the error message "Hmm, the page didn't load correctly. Try refreshing the page, if the problem persists, try again later." I tried to do what this article says to fix it: https://www.xfinity.com/support/articles/create-xfinity-usernam, linked to me by: https://forums.xfinity.com/conversations/signin-and-account-management/my-account-page-error-hmm-the-page-didnt-load-correctly-try-refreshing-the-page-if-the-problem-persists-try-again-later/61dee5c4e41a4a46af4316e6. However, this didn't work. Whenever I try to enter the Xfinity code that was sent to me, I get the error message "This information doesn't match our records. Try again or contact us and one of our agents will be happy to help you." Any help would be greatly appreciated.
CCLysa
New Problem Solver
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617 Messages
3 years ago
Hey there @user_1725
Thanks for letting us know about the issues you are experincing with accessing your account. I also appreciate you letting us know the steps in the other Forum did not help. I'd be happy to pick up from here. Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_e77d48
Visitor
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2 Messages
3 years ago
I am getting the same issue. Please help.
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user_c27e62
Visitor
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1 Message
3 years ago
Hello
I experienced the same exact problem. I tried all the solutions found in this forum but no solution. Please help
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user_c3dfb7
Visitor
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5 Messages
3 years ago
I am having the same exact problem. It says I’m signed in but also that my info doesn’t match their records or that I don’t have authorization to see my info when I try to login through the app
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user_6ef29c
Visitor
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1 Message
3 years ago
My grandparents have an internet-only plan but they are being charged wayyy too much. When I try to look at the bill details or change their plan it keeps giving me an error message or signing me out. I tried the 800 number and that didn't help either and I am actually on the verge of canceling the plan because this is ridiculous but my grandparents need the internet.
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