I have 2 comcast email accounts and can’t get the second to set up on my Ipad Air. It tells me that the account is not available.

Got it — thanks for reaching out! We know how frustrating it is when one email works but the second just won’t cooperate, especially when everything should be set up the same way.

Here are a few simple steps to try on your iPad Air that can usually help get that second Comcast email account working:

1. Double-check the login
   Go to xfinity.com in Safari and try logging into the second email account there first. If it doesn’t work, there may be a password or account issue.

2. Remove and re-add the account manually

• Go to Settings > Mail > Accounts

• Tap Add Account > Other > Add Mail Account

• Enter your name, email and password

• Use these manual settings:

  • Incoming Mail Server:

    • Host Name: imap.comcast.net

    • Port: 993

    • Use SSL: Yes

  • Outgoing Mail Server:

    • Host Name: smtp.comcast.net

    • Port:587

    • Use SSL: Yes

    • Authentication: Password

3. Restart your iPad
   A quick reboot can clear out stuck settings or cached errors.

4. Check for software updates
   Make sure your iPad is running the latest iOS version:
   Settings > General > Software Update

If you’ve already tried all that and still can’t get it working, let us know what error message you’re seeing — we’ll help dig deeper from there!