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bradsu44
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5 Messages

Sunday, August 27th, 2023 4:23 PM

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I can't unlink my account

I have an account that is inactive and linked to my current. When I login to try and unlink it I keep getting a message that the old account is enrolled in autopay and I need to turn it off. When I try to switch accounts online I can't access it either. This is getting extremely frustrating!

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Updated 

2 years ago

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XfinityPeterH

Official Employee

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1.8K Messages

2 years ago

Thank you for your post @bradsu44 since your old account is disconnected your autopay should technically be inactive too. Your old account should be delinked since it is no longer active. How long ago did you disconnect that old account? 

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bradsu44

Visitor

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5 Messages

@XfinityPeterH​ It was about a month ago. 

2 years ago

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XfinityPeterH

Official Employee

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1.8K Messages

When you sign in are you using the Primary Xfinity Username? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

bradsu44

Visitor

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5 Messages

Yes, I am using the primary username.

2 years ago

0

XfinityEva

Official Employee

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1.6K Messages

 

@bradsu44

What error do you receive when you try to access the old account? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

bradsu44

Visitor

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5 Messages

I can't even switch accounts. When I hit Switch it simply loads the current account.

2 years ago

0

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