@user_5o4g4c What sort of troubleshooting steps have you taken from your end? What is the error message or code you're receiving when attempting to log in to xfinity.com or through the Xfinity app?
mdw101 Let's take a look at your account and make sure everything is resovled. Please send us your full name and complete address. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityBradM
Official Employee
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915 Messages
1 month ago
@user_5o4g4c What sort of troubleshooting steps have you taken from your end? What is the error message or code you're receiving when attempting to log in to xfinity.com or through the Xfinity app?
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