@user_5o4g4c What sort of troubleshooting steps have you taken from your end? What is the error message or code you're receiving when attempting to log in to xfinity.com or through the Xfinity app?
mdw101 Let's take a look at your account and make sure everything is resovled. Please send us your full name and complete address. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityPeterH I am legally blind, 75 years old, have had Comcast for 6 years. I cannot sign in and cannot talk to a person due to your repetitive recordings. Help please
beansy4122, I see you're running into some trouble signing in, and we can certainly help. I appreciate you reaching out to let us know. As a heads up, you can reach our specially trained support team between 8 a.m. and 11 p.m. (ET), 7 days a week. Call 855-270-0379 and say "accessibility", send an email, use our accessible chat service, or text “Accessibility” to 266278. That is if working via chat here isn't the best route for you.
If you're comfortable working over chat, I'll be glad to assist you here. You can send me a direct message with your full name and service address when you have a moment to reach out.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBradM
Official Employee
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915 Messages
4 months ago
@user_5o4g4c What sort of troubleshooting steps have you taken from your end? What is the error message or code you're receiving when attempting to log in to xfinity.com or through the Xfinity app?
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