1 Message
I can't sign in
Someone is trying to transfer the wifi account to me as I'll be replacing them as the tenant next month. I was told to create an Xfinity account. I tried to create an Xfinity ID and it told me that "This information doesn't match our records". I then went to "Build Your Plan" went through the whole process but didn't pay so that I would gain an account. Now I have an account but the Xfinity website refuses to sign me in. As soon as I sign in it immeadiately logs me back out.
XfinityJorge
Official Employee
•
2.1K Messages
9 months ago
Thanks for reaching out to our team cahoang and we are happy to work with you to help with the set up of your new account. Please send us a DM with your full name and address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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