Regular Contributor
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93 Messages
I can't manage my account do to FLEX
I am unable to see offers or manage my account online due to having flex on my account.
Regular Contributor
•
93 Messages
I am unable to see offers or manage my account online due to having flex on my account.
Responses
ComcastJonathan
Official Employee
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839 Messages
3 m ago
It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. I'm escalating your issue but it'll be faster for you to chat or call in for a change.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gottahavit
Regular Contributor
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93 Messages
3 m ago
Yes but te point its you offer account management online, and it doesn't work so I have to keep calling. If the right answer is to return the useless flex so you account system works(really?) then so be it.
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ComcastMorgan
Official Employee
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2.5K Messages
3 m ago
Hi, Gottahavit. Good afternoon and thank you for posting here in the Community! We apologize for the inconvenience of not being able to manage your account. We would like to offer support with going over or helping you carry out any changes you would like to make to your account. Is there anything in particular you are interested in changing on your account?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gottahavit
Regular Contributor
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93 Messages
3 m ago
You're missing the point completely. I already used your chat to get my plan changed, but I should be able to use your website. Having a stupid flex device on my account is not an excuse for your online self service to break.
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Morne
New Poster
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3 Messages
3 m ago
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