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Gottahavit
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Regular Contributor

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93 Messages

Sat, Jan 16, 2021 3:00 PM

I can't manage my account do to FLEX

I am unable to see offers or manage my account online due to having flex on my account.

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

Official Employee

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839 Messages

3 m ago

It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. I'm escalating your issue but it'll be faster for you to chat or call in for a change.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gottahavit

Regular Contributor

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93 Messages

3 m ago

Yes but te point its you offer account management online, and it doesn't work so I have to keep calling.  If the right answer is to return the useless flex so you account system works(really?) then so be it.

Official Employee

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2.5K Messages

3 m ago

Hi, Gottahavit. Good afternoon and thank you for posting here in the Community! We apologize for the inconvenience of not being able to manage your account. We would like to offer support with going over or helping you carry out any changes you would like to make to your account. Is there anything in particular you are interested in changing on your account?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Gottahavit

Regular Contributor

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93 Messages

3 m ago

You're missing the point completely.  I already used your chat to get my plan changed, but  I should be able to use your website.  Having a stupid flex device on my account is not an excuse for your online self service to break.

New Poster

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3 Messages

3 m ago

@ComcastMorgan I need to cancel my Flex subscription. I was told on chat that it was cancelled but this is not the case and I have already sent the device back with the inbox supplied ups shipping label. Still can’t see or manage my internet plan due to flex. Please assist if you can.

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