Visitor
•
1 Message
I can't get to certain parts of my account online
The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error:
You can't add a new payment method yet
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.


XfinityPeterH
Official Employee
•
2.9K Messages
5 hours ago
When you sign in to your account online are you making sure that you are using a Primary or Manager level account?
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