1 Message
I can't access my billing
I just logged into my account. My old address is reattatched to my account and I am listed as a member with no access to my billing. I moved over a year ago. I am confused.
1 Message
I just logged into my account. My old address is reattatched to my account and I am listed as a member with no access to my billing. I moved over a year ago. I am confused.
XfinityPeterH
Official Employee
•
1.7K Messages
2 days ago
I'm sorry to hear about the confusion with your account. It sounds frustrating to see your old address and not have access to your billing information. Let's work together to resolve this issue.
Please send us a modmail with your full name and current address. This will help us look into your account and find the best solution for you. We appreciate your patience and look forward to resolving this for you!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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