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user_4g3dt0
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14 Messages

Wednesday, March 4th, 2026 4:41 PM

Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included. 

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8 hours ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

2 months ago

@user_4g3dt0

Thanks for reaching out to us, we do apologize for any inconvenience.

 

To activate your Disney+, Hulu Bundle, follow these steps:

  1. Click **Activate now** from the email you received or visit xfinity.com/yoursubscriptions.
  2. Sign in with your Xfinity ID and password.
  3. Click **Activate** next to the subscription. If no option appears, your service is already activated; just sign in to the Disney+ or Hulu app with your MyDisney credentials.
  4. If you're new, enter your desired email for the Disney+ account and follow the prompts. Existing subscribers should enter their MyDisney email to transfer settings.

 

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user_4g3dt0

Visitor

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14 Messages

This does not work. The option to activate is not available. No activate button. 

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2 months ago

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XfinityJeniece

Official Employee

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3.9K Messages

user_4g3dt0 Thanks for confirming! Did you try visiting xfinity.com/yoursubscriptions? Are you showing those services are listed?

 

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2 months ago

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user_4g3dt0

Visitor

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14 Messages

2 months ago

Yes! The activate button is not there. It just says status included. 

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XfinityBenny

Official Employee

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1.5K Messages

@user_4g3dt0 Wow, that should only happen once they've been activated. Are you able to try the link xfinity.com/yoursubscriptions on another device? 

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2 months ago

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user_4g3dt0

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14 Messages

No I've tried multiple devices and emails none work. They all want me to reactivate with a paid subscription. 

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2 months ago

XfinityBenny

Official Employee

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1.5K Messages

@user_4g3dt0    Thanks, they would only be like that when they've been activated. What happens when you try to sign in to stream the content with your Xfinity username? 

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2 months ago

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user_4g3dt0

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14 Messages

The same thing it wants me to pay to activate the subscription. 

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2 months ago

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XfinityEva

Official Employee

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2.4K Messages

Thank you for giving that a try @user_4g3dt0 let's check out your account directly, may I please ask that you send us a direct message with your full name and service address? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_ni7dcq

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1 Message

2 months ago

I’m having the same issue. After multiple chats and phone calls, they finally told me that it’s a known problem right now and that multiple people are having this issue since it’s a new offering or something like that. They said they’re working on fixing it, but couldn’t give me a time frame. It’s been a few days.

1

user_4g3dt0

Visitor

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14 Messages

Yes, I finally was told that too. Hopefully they will get it fixed soon!

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2 months ago

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user_4g3dt0

Visitor

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14 Messages

2 months ago

I was finally able to activate my Hulu account! 

Thank you Xfinity Support Team! 😊

Note: This comment was created from a merged conversation originally titled Hulu / My Disney Activation

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XfinityOrlandoM

Official Employee

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3.3K Messages

@user_4g3dt0

Awesome I'm glad you were able to get it activated did you have any other questions or concerns?

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2 months ago

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user_4g3dt0

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14 Messages

No, that was it!

Thanks again!

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2 months ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

Amazing feel free to reach out to us anytime and thanks for being the best part of Xfinity

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2 months ago

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Lkpolo

Problem Solver

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540 Messages

2 months ago

Same problem. I activated now Disney + wants me to choose a subscription. 

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user_4g3dt0

Visitor

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14 Messages

2 months ago

Did you use the link in the email from Xfinity to activate? I had to ask them to resend me the link because I never received one. If you try to activate through the app it's going to ask you to pay for a subscription. 

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user_4g3dt0

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14 Messages

Or you can access it through the 

xfinity. com/yoursubscriptions

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2 months ago

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user_hkl2vd

Visitor

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1 Message

1 month ago

Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything. 

(edited)

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XfinityJon

Official Employee

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1.3K Messages

Good afternoon user_hkl2vd here is some additional support for the Disney+ Hulu bundle. Please let us know if this helps. 

 

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1 month ago

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user_4g3dt0

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14 Messages

This has been resolved. 

Thank you for responding!

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1 month ago

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user_a37chu

Visitor

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2 Messages

20 days ago

Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything. 

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XfinityJeffB

Official Employee

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305 Messages

Hello user_a37chu, thank you for letting us know you are having the same issue. We appreciate you and your time, and we will do our best to help you. Have you tried the steps our other users and employees have shared? 

 

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20 days ago

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user_a37chu

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2 Messages

@XfinityJeffB​ yes I have

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20 days ago

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XfinityKei

Official Employee

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2.3K Messages

@user_a37chu Can you tell us more about what's going on when you try to activate? Are you seeing any error messages or error codes?

Have you tried using incognito mode with your browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_u39j42

Visitor

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1 Message

17 days ago

Same issue here.  What a waste of time.  Xfinity has horrible customer service.   

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XfinityQue

Official Employee

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581 Messages

 

user_u39j42, hello there and thanks for joining our community! I completely understand your frustrations and know what it feels like to be there. When you say you're having the same issue, are you speaking on behalf of the activation issue itself? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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user_dy0v6e

Visitor

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1 Message

17 days ago

My issue is that after I put in my Disney+ credentials, it says I'm not eligible for the service.  I've already hit activate on my XFinity subscriptions

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XfinityShawn

Official Employee

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2.3K Messages

@user_dy0v6e How long has it been since you activated it through Xfinity? 

I am an Official Xfinity Employee.
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17 days ago

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user_m0m069

Visitor

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1 Message

4 days ago

I’ve been trying to activate my Disney/hulu for over a month now , I have spent hours on the phone with tech support, still nothing…think it’s time to cal t- mobile 

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XfinityRaul

Official Employee

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2.7K Messages

@user_m0m069 Can you tell us more about what's going on when you try to activate? Are you seeing any error messages or error codes?

Have you tried using incognito mode with your browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_ucl2rm

Visitor

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1 Message

9 hours ago

I just switched and was able to activate my Disney+ with my credentials I had when I was paying for it. I cancelled my bundle and added the new one to my existing account and now Disney+ is working, but Hulu says I don’t have an active subscription. Please help. 

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