Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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XfinityOrlandoM

Official Employee

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3.1K Messages

7 hours ago

@user_4g3dt0

Thanks for reaching out to us, we do apologize for any inconvenience.

To activate your Disney+, Hulu Bundle, follow these steps:

Click **Activate now** from the email you received or visit xfinity.com/yoursubscriptions.
Sign in with your Xfinity ID and password.
Click **Activate** next to the subscription. If no option appears, your service is already activated; just sign in to the Disney+ or Hulu app with your MyDisney credentials.
If you're new, enter your desired email for the Disney+ account and follow the prompts. Existing subscribers should enter their MyDisney email to transfer settings.

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user_4g3dt0

Visitor

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6 Messages

This does not work. The option to activate is not available. No activate button.

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3 hours ago

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XfinityJeniece

Official Employee

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3.8K Messages

user_4g3dt0 Thanks for confirming! Did you try visiting xfinity.com/yoursubscriptions? Are you showing those services are listed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_4g3dt0

Visitor

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6 Messages

3 hours ago

Yes! The activate button is not there. It just says status included.

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user_4g3dt0

Hulu / My Disney Activato Issue

XfinityOrlandoM

user_4g3dt0

XfinityJeniece

user_4g3dt0

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