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user_4g3dt0
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14 Messages

Wednesday, March 4th, 2026 4:41 PM

Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included. 

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54 minutes ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

29 days ago

@user_4g3dt0

Thanks for reaching out to us, we do apologize for any inconvenience.

 

To activate your Disney+, Hulu Bundle, follow these steps:

  1. Click **Activate now** from the email you received or visit xfinity.com/yoursubscriptions.
  2. Sign in with your Xfinity ID and password.
  3. Click **Activate** next to the subscription. If no option appears, your service is already activated; just sign in to the Disney+ or Hulu app with your MyDisney credentials.
  4. If you're new, enter your desired email for the Disney+ account and follow the prompts. Existing subscribers should enter their MyDisney email to transfer settings.

 

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user_4g3dt0

Visitor

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14 Messages

This does not work. The option to activate is not available. No activate button. 

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29 days ago

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XfinityJeniece

Official Employee

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3.9K Messages

user_4g3dt0 Thanks for confirming! Did you try visiting xfinity.com/yoursubscriptions? Are you showing those services are listed?

 

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29 days ago

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user_4g3dt0

Visitor

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14 Messages

29 days ago

Yes! The activate button is not there. It just says status included. 

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XfinityBenny

Official Employee

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1.4K Messages

@user_4g3dt0 Wow, that should only happen once they've been activated. Are you able to try the link xfinity.com/yoursubscriptions on another device? 

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29 days ago

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user_4g3dt0

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14 Messages

No I've tried multiple devices and emails none work. They all want me to reactivate with a paid subscription. 

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29 days ago

XfinityBenny

Official Employee

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1.4K Messages

@user_4g3dt0    Thanks, they would only be like that when they've been activated. What happens when you try to sign in to stream the content with your Xfinity username? 

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29 days ago

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user_4g3dt0

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14 Messages

The same thing it wants me to pay to activate the subscription. 

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29 days ago

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XfinityEva

Official Employee

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2.3K Messages

Thank you for giving that a try @user_4g3dt0 let's check out your account directly, may I please ask that you send us a direct message with your full name and service address? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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user_ni7dcq

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1 Message

28 days ago

I’m having the same issue. After multiple chats and phone calls, they finally told me that it’s a known problem right now and that multiple people are having this issue since it’s a new offering or something like that. They said they’re working on fixing it, but couldn’t give me a time frame. It’s been a few days.

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user_4g3dt0

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14 Messages

Yes, I finally was told that too. Hopefully they will get it fixed soon!

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28 days ago

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user_4g3dt0

Visitor

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14 Messages

28 days ago

I was finally able to activate my Hulu account! 

Thank you Xfinity Support Team! 😊

Note: This comment was created from a merged conversation originally titled Hulu / My Disney Activation

3

XfinityOrlandoM

Official Employee

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3.2K Messages

@user_4g3dt0

Awesome I'm glad you were able to get it activated did you have any other questions or concerns?

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28 days ago

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user_4g3dt0

Visitor

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14 Messages

No, that was it!

Thanks again!

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28 days ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

Amazing feel free to reach out to us anytime and thanks for being the best part of Xfinity

I am an Official Xfinity Employee.
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28 days ago

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Lkpolo

Problem Solver

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540 Messages

27 days ago

Same problem. I activated now Disney + wants me to choose a subscription. 

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user_4g3dt0

Visitor

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14 Messages

27 days ago

Did you use the link in the email from Xfinity to activate? I had to ask them to resend me the link because I never received one. If you try to activate through the app it's going to ask you to pay for a subscription. 

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user_4g3dt0

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14 Messages

Or you can access it through the 

xfinity. com/yoursubscriptions

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27 days ago

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user_hkl2vd

Visitor

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1 Message

24 days ago

Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything. 

(edited)

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XfinityJon

Official Employee

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1.2K Messages

Good afternoon user_hkl2vd here is some additional support for the Disney+ Hulu bundle. Please let us know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_4g3dt0

Visitor

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14 Messages

This has been resolved. 

Thank you for responding!

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24 days ago

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user_a37chu

Visitor

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2 Messages

12 hours ago

Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything. 

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XfinityJeffB

Official Employee

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235 Messages

Hello user_a37chu, thank you for letting us know you are having the same issue. We appreciate you and your time, and we will do our best to help you. Have you tried the steps our other users and employees have shared? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_a37chu

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2 Messages

@XfinityJeffB​ yes I have

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1 hour ago

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XfinityKei

Official Employee

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2.3K Messages

@user_a37chu Can you tell us more about what's going on when you try to activate? Are you seeing any error messages or error codes?

Have you tried using incognito mode with your browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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54 minutes ago

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