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How to Request an Account Change Request Form for Ownership Transfer
Hi, I need to transfer the ownership of my Xfinity account while keeping the same address and services. I’ve tried reaching out via chat support, but it keeps directing me to options for moving or account updates, which do not allow for an ownership change.
I understand that I may need to fill out an 'Account Change Request form' to complete this process. How can I get this form needed for this process? Thank you for your help!
XfinityJanelle
Official Employee
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1.4K Messages
1 day ago
Hey @user_x7kjgj , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to change the account ownership. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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