How to contact Xfinity customer support

Hey, how do I contact Xfinity customer support to close my account? I have moved out of the USA three years ago and do not have a US phone number for scheduling the callback. I just want to send a message somewhere with my details to close my account, but that does not seem to be possible (what a mess!!!).

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XfinityBillie

Official Employee

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3.6K Messages

2 days ago

user_pt9gud Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you have moved out of the US and are trying to discconect services. Our team would love the opportunity to help you with your request. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_5oifm4

Visitor

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1 Message

@XfinityBillie I need assistance but do not see the “Direct Message” option anywhere. I have no internet and work from home.

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2 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

@user_5oifm4 Please check your forums profile and make sure you have direct messaging enabled. This should allow you to send a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Customer Service

user_pt9gud

How to contact Xfinity customer support

XfinityBillie

user_5oifm4

XfinityJanelle

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