J-D-N's profile

Regular Visitor

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10 Messages

Wednesday, February 21st, 2024 6:29 PM

Closed

How Do I Change Account Ownership Between Spouses

We need to change account ownership from one spouse to the other.  We have already the changed primary user and associated rights, but we need to change the actual owner of the account.

Accepted Solution

Retired Employee

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1.4K Messages

1 year ago

@J-D-N Hello! Welcome back to the Xfinity Forums. We can submit the request for the change for you. You will need the documentation listed below:

1. Consent to Transfer Account Form filled out by current and new account holders (emailed after request is submitted)
2. Valid Government issued picture identification (driver’s license, passport, etc.) for both
current and new account holders

Please, send us a Direct Message with your name and address, so we can get this started for you.

To send a direct message:

 

Click "Sign In" if necessary

Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

Regular Visitor

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10 Messages

Thank you.  The direct message has been sent.

Retired Employee

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1.4K Messages

Received! I will respond there shortly. 

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