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Jtaveras
1st Topic

Visitor

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5 Messages

Thursday, April 13th, 2023 12:08 AM

Closed

How can I access my account?

When I create an Xfinity ID with my SSID, DOB, and phone number it says "This information doesn't match our records"
Is there a way I can contact somebody to solve this?

Question

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Updated 

2 years ago

91

1

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XfinityEricB

Official Employee

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2.1K Messages

2 years ago

Hello @Jtaveras, and thank you for reaching our about your ID creation issue. That message normally comes up when trying to create an ID after already having one at another address. Have you had our services before in the past at another home, or made one for someone you know account other than your own?

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Jtaveras

Visitor

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5 Messages

@XfinityEricB​ No, this is my first time using Xfinity.

2 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Thanks for the information, is there another phone number that you can try? We can always go back and edit this information later. 

I no longer work for Comcast.

2 years ago

0

Jtaveras

Visitor

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5 Messages

@XfinityAmir​ I tried with a different phone number, same issue of "This information doesn't match our records"​

2 years ago

0

CCKyla

Problem Solver

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411 Messages

Hmm... I'd like to help you with this further privately. Can you please send a direct message addressed to 'Xfinity Support' with your first & last name and address?

I no longer work for Comcast.

2 years ago

0

Jtaveras

Visitor

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5 Messages

@XfinityKyla​ How can I do that?

2 years ago

0

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