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user_qczz6a
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Visitor

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1 Message

Monday, July 28th, 2025

Horrible websight

The web sight is so slow and very difficult to navigate. The live chat is worse, you spend 30 minutes trying to get a simple question answered. 

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3 days ago

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XfinityDilary

Official Employee

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2.4K Messages

9 days ago

 

user_qczz6a I'm sorry to hear you're experiencing issues with our website. We'd be happy to help troubleshoot this. Could you please confirm whether the issue is isolated to our website? Or if you're having trouble accessing other websites as well? Also, have you tried clearing your browser's cache and cookies, and does the issue persist across multiple browsers?

 

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CranknNutz

Visitor

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1 Message

6 days ago

I've had the same experience with the slow website.  I've been an Xfinity customer for 4 months now.  Each month I go on to check my account the website is so painfully slow.  All pages take forever to load and many times they just don't load at all, and I have to start over.  I feel like I've went back in time to dial up Internet speeds.  After doing some research I've found this isn't an isolated issue.  Many Xfinity customers have been complaining about the slow Xfinity website for years.  I think it's because Comcast has very little incentive to improve the website due to people being locked into contracts, lack of competition, etc.  ChatGPT agrees and recommended to use the mobile app if possible.

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XfinityAirelle

Official Employee

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2.8K Messages

 

CranknNutz

We really appreciate you taking the time to share this, and we completely get how frustrating it is when something as simple as checking your account turns into a hassle. You're right — this isn’t something unique to you, and it’s something we’ve seen other customers mention too. Our team has shared that feedback internally and continues to push for improvements.

 

In the meantime, using the Xfinity app is definitely a good workaround — it tends to be more responsive and easier to navigate than the website right now. We know that’s not a perfect solution, but we want you to have the best experience possible while things continue to get worked on behind the scenes. Thanks again for sticking with us.

 

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6 days ago

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