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user_eda3d9
1st Topic

Visitor

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1 Message

Saturday, June 25th, 2022 3:08 AM

Closed

Hmm, the page didn't load correctly

I can't seem to access my account on any browser or device. It appears to log in correctly, but then shows:

Hmm, the page didn't load correctly

Question

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Updated 

3 years ago

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XfinityJeniece

Official Employee

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3.3K Messages

3 years ago

Hey there, thanks for reaching out through Xfinity Forums! We definitely want to help with getting you logged into your account! Are you having issues accessing your account through just our website? Have you tried accessing your account through the app as well? 

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caseywest

Visitor

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1 Message

3 years ago

Same here, can't log into the app or the website due to this error. Using the same exact email I signed up for my service with and get update emails on.

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XfinityAlfonso

Official Employee

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1.8K Messages

Thank you so much for letting us know that you are having similar issues! Have you gone through some basic troubleshooting steps we provide for web browsers here? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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