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pdxfactory
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Visitor

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2 Messages

Friday, April 1st, 2022 2:06 PM

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Hmm, the page didn't load correctly

I placed a new order this morning, and verified my email and phone number.  No confirmation email of the order though, and now I'm stuck in the infinite login loop (based on what I saw other users saying).  I have had xfinity service many years ago, and it was likely tied to the same email address.  I'm curious if that might be the problem?  I've tried recovering my ID and/or resetting it, but I get a message saying "This information doesn't match our records".  Can you help fix this?  Seems like it's a known issue.

Question

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Updated 

3 years ago

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XfinityAirelle

Official Employee

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2.7K Messages

3 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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pdxfactory

Visitor

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2 Messages

3 years ago

Thanks @XfinityAirelle - I didn't have the chat icon before, but now that I've posted I do.  I'll jump over there.

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user_391ed2

Visitor

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3 Messages

@pdxfactory​ Disregard.... hoping to get the chat icon after posting this. It's not there now. Thanks.

3 years ago

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user_391ed2

Visitor

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3 Messages

And,................voila!

3 years ago

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user_bcf305

Visitor

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1 Message

3 years ago

Sorry, don't intend to thread jack, but I am also having the same issue as the OP.

Made a new order earlier today. No confirmation email of the order and I am also stuck in the "infinite login loop."

First time customer here, but I'm moving to an apartment where there was previously xfinity service. Any help would be greatly appreciated.

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XfinityThomasD

Official Employee

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1.3K Messages

@user_bcf305 No apologies needed at all. I'm sorry to hear that you are also having some trouble completing an order online. No worries though, we can certainly help out and I see you've sent us a DM already. Thank you and we can continue there from now on.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9e388c

Visitor

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1 Message

3 years ago

Unfortunately I'm having the exact same issues.  I'm a new customer and made an order yesterday with no confirmation, and now I'm in the infinite login loop. I can sometimes stay logged in but all account-specific pages either have the "hmm, the page didn't load correctly" error or the "Sorry, a communication error has occurred" error.

I've tried making a new Xfinity ID and linking it, like some posts suggest, but Xfinity cannot seem to find the service address tied to my phone # or SSN. So I cannot successfully make a new ID and have no other options.

Let me know what I can do to get this sorted out.

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CCJimmy

Problem Solver

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492 Messages

Hello @user_9e388c, thank you for reaching out to us! I'll be happy to see if an account was set up with the information that you provided. Can you please send our team a direct message with your full name and full address? We will be more than happy to help! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

I no longer work for Comcast.

3 years ago

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user_7a7419

Visitor

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1 Message

3 years ago

I'm having the same issue. I'm not seeing the chat icon, so posting a comment to see if that makes one show up.

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user_20df79

Visitor

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1 Message

3 years ago

I'm having the same issue

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user_c48c44

Visitor

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3 Messages

3 years ago

Wow, same issue, looks like someone needs to rollback some code...I've been first in line to chat for 15 minutes, is there an actual way to speak to anyone alive?

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XfinityKassie

Official Employee

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1.8K Messages

@user_c48c44 Good evening! Thank you for reaching out to our Community Forums Team for assistance. I would be happy to assist you with your account and services this evening. To begin, can you please send a Direct Message, with your name, and the service address we will be working with this evening. Can't wait to hear back from you!

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c48c44

Visitor

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3 Messages

@user_c48c44​ 

Phone call to 1-800-934-6489 did the trick.

3 years ago

0

XfinityKassie

Official Employee

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1.8K Messages

@user_c48c44 That is great to hear you were able to get it resolved from our amazing customer service team! Should anything come up in the future, we are here 24/7 to assist you. I hope you have a wonderful evening!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f80ae9

Visitor

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1 Message

3 years ago

I, too, have also been having this problem!

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