Visitor
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2 Messages
Hmm, the page didn't load correctly
I placed a new order this morning, and verified my email and phone number. No confirmation email of the order though, and now I'm stuck in the infinite login loop (based on what I saw other users saying). I have had xfinity service many years ago, and it was likely tied to the same email address. I'm curious if that might be the problem? I've tried recovering my ID and/or resetting it, but I get a message saying "This information doesn't match our records". Can you help fix this? Seems like it's a known issue.
Accepted Solution
XfinityAirelle
Official Employee
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820 Messages
3分前
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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pdxfactory
Visitor
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2 Messages
3分前
Thanks @XfinityAirelle - I didn't have the chat icon before, but now that I've posted I do. I'll jump over there.
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user_bcf305
Visitor
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1 Message
3分前
Sorry, don't intend to thread jack, but I am also having the same issue as the OP.
Made a new order earlier today. No confirmation email of the order and I am also stuck in the "infinite login loop."
First time customer here, but I'm moving to an apartment where there was previously xfinity service. Any help would be greatly appreciated.
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user_9e388c
Visitor
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1 Message
3分前
Unfortunately I'm having the exact same issues. I'm a new customer and made an order yesterday with no confirmation, and now I'm in the infinite login loop. I can sometimes stay logged in but all account-specific pages either have the "hmm, the page didn't load correctly" error or the "Sorry, a communication error has occurred" error.
I've tried making a new Xfinity ID and linking it, like some posts suggest, but Xfinity cannot seem to find the service address tied to my phone # or SSN. So I cannot successfully make a new ID and have no other options.
Let me know what I can do to get this sorted out.
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