U

Visitor

 • 

2 Messages

Mon, Oct 4, 2021 10:01 PM

Closed

"Hmm, the page didn't load correctly" upon sign in

I get this error message on multiple different browsers (chrome, safari) and devices (OS X, Android) when I log into my xfinity account. 

The URL is https://customer.xfinity.com/?beta=1

It looks like I'm part of some beta treatment but https://customer.xfinity.com/?beta=0 also does not work.

I can't administer my account due to this bug.

Accepted Solution

XfinityEthan

Official Employee

 • 

933 Messages

10 m ago

Hi, @user_3a0a6e. Thanks for letting us know about your login issue. I checked your account and there is no username assigned. Did you have a previous account?  If not and you made one when signing up it did not take. I recommend making a new one https://comca.st/3a7zLSU .

 

If it tells you your information is already in use you will have to call our customer security assurance at 1-888-565-4329

Visitor

 • 

2 Messages

@XfinityEthan Awesome - I followed that process again (had already followed it but maybe it didn't take, as you said) and after trying a few times and logging in multiple times I can access the main account page now and everything seems to be working. Thanks for the help. 

XfinityEthan

Official Employee

 • 

933 Messages

You are very welcome! It may not be you as there are many weird things going on today. Let us know if you need anything else!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here