Visitor
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2 Messages
“Hmm, the page didn’t load correctly” login error
Hello, I created a new account today under the email [Edited: "Personal Information"] and signed up for an internet plan, but when I try to login I receive the “hmm, the page didn’t load correctly” error on any device I try to log in on
XfinityDemitrius
Official Employee
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539 Messages
1 year ago
Hi @user_6de143,
Please accept my most sincere apology for the experience that you have encountered. I would like to say welcome to the Xfinity Family of products and services. With the error that you are receiving, you most likely need to reattempt to create an Xfinity ID in order to access your account information. Could you please click here in order to go through the Xfinity ID creation process and see if you can gain access to your account? Please let us know at your next available convenience.
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