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Visitor

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2 Messages

Mon, May 9, 2022 6:12 AM

“Hmm, the page didn’t load correctly” login error

Hello, I created a new account today under the email [Edited: "Personal Information"] and signed up for an internet plan, but when I try to login I receive the “hmm, the page didn’t load correctly” error on any device I try to log in on

Official Employee

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290 Messages

5 m ago

Hi @user_6de143,

Please accept my most sincere apology for the experience that you have encountered. I would like to say welcome to the Xfinity Family of products and services. With the error that you are receiving, you most likely need to reattempt to create an Xfinity ID in order to access your account information. Could you please click here in order to go through the Xfinity ID creation process and see if you can gain access to your account? Please let us know at your next available convenience. 

Visitor

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2 Messages

@XfinityDemitrius​ hi, I attempted to create an id by putting in the code sent to my phone and received a “this information does not match our records” message 

Official Employee

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191 Messages

Thanks for the information. We can assist with looking at this in more detail and make sure everything went fine with the account creation process. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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