1 Message

Thu, May 26, 2022 7:22 PM


Hmm something went wrong

Just made a new account and wouldn’t let me verify phone number or email address. All I get is the message “hmm something went wrong” and now when I try to sign in it wants to verify my phone number but when I do it says “doesn’t match our records” My roommates do have an account at the same address but they’re leaving and taking wifi with them. Need to get my pan set up 

Official Employee


486 Messages

6 months ago

Hello @user_2c609c! Thank you for reaching out to us on our community forum. I realize how important it is to be able to access your account online. Could you please send our team a direct message with your full name and full address? I'll be happy to look into this for you.


  • Click "Sign In" if necessary



  • Click the "New message" (pencil and paper) icon


  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


  • - An "Xfinity Support" graphic replaces the "To:" line


  • Type your message in the text area near the bottom of the window


  • Press Enter to send it
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