Visitor
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3 Messages
Hmm loading page error
I just signed up for a new internet plan and created an account in the process. I completed the check out, but now can't login to my account as I receive the
Hmm Loading page error
I have tried resetting my password and various other work arounds. I never received a confirmation email about my internet sign up, and I can’t even login to try and purchase a plan.
XfinityZacharyA
Official Employee
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283 Messages
13 d ago
@user_f6856a Thank you for reaching out to the Xfinity support team. I would like to take a look at your account and see why you are not able to log in.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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