3 Messages

Sat, May 14, 2022 5:34 PM

Hmm loading page error

I just signed up for a new internet plan and created an account in the process. I completed the check out, but now can't login to my account as I receive the

Hmm Loading page error

I have tried resetting my password and various other work arounds. I never received a confirmation email about my internet sign up, and I can’t even login to try and purchase a plan. 

Official Employee


283 Messages

13 d ago

@user_f6856a Thank you for reaching out to the Xfinity support team. I would like to take a look at your account and see why you are not able to log in. 

Could you please send our team a private message with your full name and full address? 


To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it



3 Messages

@XfinityZacharyA​ just sent it!

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