Visitor
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1 Message
Help getting account access restored
I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay or assist while they were away. After excepting the invite, my original account was lost and I no longer have access to the billing and past transactions of my original account. I need help getting access back to my account since it is the same address so the accounts won’t link
XfinityMarshante
Official Employee
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1.4K Messages
2 hours ago
Hello @user_kglnqp, thank you for taking the time to leave a post. Sorry to hear about the trouble you've run into trying to access your old account. I can certainly understand how frustrating that can be when you need to review previous billing information and account history. Once an account has been disconnected, you typically won't be able to access the traditional Xfinity My Account experience associated with active services. However, there is usually a limited version of Xfinity My Account available for former customers that can provide access to certain billing records and account information. To help us better understand what's happening, when you sign in using your previous Xfinity ID, what information is displayed? Are you seeing your roommate's current account, receiving an error message, or are you unable to access any account information at all?
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