Visitor
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1 Message
Help finding my account Primary ID
Hi,
I've tried everything I found searching the web and forum to find my Primary ID without any luck. The find Xfinity ID page only returns info regarding the Manager ID I used to login. Can someone please help me find my Primary ID?
Thanks
XfinityArmand
Official Employee
•
2.3K Messages
20 days ago
Hi there @umcfb! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can. No worries! You have reached out to the best team to assist with getting things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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