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user_davmwm
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10/10/2026 6:40 PM

Getting a server try again loop when trying to add a TV package

Hello, I am trying to upgrade my account to add a TV package, but the Xfinity Stream app keeps giving me a "try again" server error loop. An automated chat agent was unable to fix it. Could an official employee help look into my account provisioning or billing codes to push this change through? Thank you.

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3 days ago

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XfinityCliff

Official Employee

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765 Messages

3 days ago

Hello @user_davmwm, and thanks for reaching out on our Xfinity Community forums.  

We’d be happy to help get this sorted out!

Since you’re continuing to receive the server error after already trying the available support options, please send us a Direct Message* with your full name and complete service address so we can take a closer look.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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