False account cancellation
Comcast allowed someone who is not the account holder to call in, access my account and cancel my service! They offered no security other then verification of information that is present on any bill. I had to restart service as a result and was signed up for a contract with the same account number too even though it was a new account. This totally defeated the purpose of trying to keep my account safe. I spoke to no less than 5 customer service representatives who all assured me that everything would be as it was before but, it was not. The prices were wrong, the credits were wrong, and no matter how many times I asked for a more secure account so that no on but me could cancel my service, they couldn’t even do that for me. This even got escalated to the security team who assured me there was a pin on my account yet, there is not. I am now roped into a new contract that I didn’t ask for and cannot cancel due to early termination fees where as before, I was not in any contract. My question is, how In the world does a company such as Comcast allow just anyone with the name, address and account number call in and make changes to an account?? It’s much harder to login to an online account than it is to just call up and pretend to be someone else. Where’s the security for your customers accounts? This should never have been allowed to happen.