Can you please read the below comment (from user_5b7337 ). Something similar happened to my girlfriend last night and we need to get to the bottom of what happened. We are not interested in getting Comcast in trouble, but we do need to know if someone else tried to cancel her account. My girlfriend has a civil and criminal case against her stalker and if it was her stalker trying to cancel her account and not some billing/technical glitch on your part, then we need to know. Her lawyers might reach out to you guys as a part of their investigation and building their case(s) in civil and criminal court.
After calling Comcast and speaking with one of your representatives she was not assured what had happened. She was assured all services would not be disconnected, but we still don't know why this happened and it all feels too much like a coincidence right now. When people install security camera systems around their house, it is not time for you guys to be messing up and cancelling the services that keep us safe. So... we do need strong confirmation of what happened. If it was someone calling in on her behalf then we need that information as it was probably her stalker and it would become part of her cases against him.