Skip to main content
user_bc87
1st Topic
1st Like

Visitor

 • 

2 Messages

Tuesday, March 15th, 2022 12:58 AM

Closed

Error upon Xfinity Mobile Login

In every attempt to log into Xfinity Mobile, I've gotten the "Something went wrong" message. This also displays on the app. Is there any way to fix this?

Question

 • 

Updated 

4 years ago

1.4K

6

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First
CCKyla

Problem Solver

 • 

411 Messages

4 years ago

Oh gosh, I'm sorry to hear this! I'd like to double check something but will need to assist you privately. Can you please reach out in a peer to peer message? 

2

0

user_bc87

Visitor

 • 

2 Messages

@XfinityKyla​ can you message me? I am not able to directly create a peer to peer message to you for some reason

4 years ago

0

CCRobert

Retired Employee

 • 

455 Messages

@user_bc87 I do apologize for we are not able to initiate the direct or private message. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

4 years ago

jewels_xoxo

Visitor

 • 

1 Message

4 years ago

was this resolved? i just switched to xfinity mobile on sunday and i haven't been able to access my account via desktop computer (i'm on windows using chrome browser), the app on my android, or the chrome browser on my android.

2

0

CCLuis

Problem Solver

 • 

493 Messages

Hi, @jewels_xoxo. We definitely understand the importance of having access to your Xfinity Mobile account online and through the app. In this case, we would have to recommend that you reach out to an Xfinity Mobile specialist so that they can take a look at your account in order to see why you're running into this issue. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here. Please let me know if you run into any issues with the phone number or the link. 

I no longer work for Comcast

4 years ago

0

user_06b974

Visitor

 • 

1 Message

@jewels_xoxo​ Issue was not resolved. I've been on the chat 2-3 times since. Called today and was told I should try again around 5pm. 

4 years ago

0

user_454f22

Visitor

 • 

2 Messages

4 years ago

Was there a resolution here? I'm seeing the same thing, both on web and mobile

0

0

user_41783c

Visitor

 • 

1 Message

4 years ago

Same issue. I have never been able to login to my account. My card was stolen and I have to use quick pay for my bill every month. Then calling cust serv won't let me validate and says my social is invalid. I am a security professional and have licenses so my info is verified. Why is this so common?

1

XfinityEmilyB

Official Employee

 • 

2.7K Messages

Welcome to our community forum, @user_41783c! You've reached the perfect place to get help with any questions you have about your Xfinity service :). I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3EPXDc1 where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_b31dd4

Visitor

 • 

1 Message

4 years ago

All this time and not a single fix posted pathetic. 

0

user_0255e6

Visitor

 • 

1 Message

4 years ago

I also continously am unable to log in to my mobile account on any brower or the app. 

1

CCJoseph

Problem Solver

 • 

729 Messages

Thank you for taking the time to reach out to us here on the forums! Due to the age of this post, are you able to go and make a new one so no one misses what could be a helpful solution? 

I no longer work for Comcast.

4 years ago

0

forum icon

New to the Community?

Start Here